Frequently asked questions

Please note the survey has now closed.

Can I complete the survey in any other languages?

Yes, you can complete the survey in Arabic, Bengali, Czech, French, Gujarati, Chinese, Polish, Portuguese, Punjabi, Slovak, Somali, Spanish, Turkish or Urdu.

Links for completing the survey online in each language are available here. Click on the language of your choice to find the online survey link for that language.

You can also complete the survey in another language by calling the following telephone numbers:

  • Arabic - 0800 819 9136
  • Bengali - 0800 819 9137
  • Czech - 0800 819 9138
  • French - 0800 819 9139
  • Gujarati - 0800 819 9140
  • Polish - 0800 819 9142
  • Portuguese - 0800 819 9143
  • Punjabi - 0800 819 9144
  • Chinese - 0800 819 9141
  • Slovak - 0800 819 9145
  • Somali - 0800 819 9146
  • Spanish - 0800 819 9147
  • Turkish - 0800 819 9148
  • Urdu - 0800 819 9149

Please note that only one response per patient can be accepted.

What is the Plain English Campaign? Why are they involved in the survey?

The Plain English Campaign works to encourage organisations to provide clear and concise information. Ahead of the 2017 survey, Ipsos MORI worked with the Plain English Campaign to make sure the survey letters are easy for all participants to understand, using clear and simple language. These letters have been awarded the Crystal Mark. Ahead of fieldwork in 2018 the questionnaire was also reviewed and has received its own Crystal Mark. More information about the Crystal Mark is available here.

What is the BSL symbol on the front page of the questionnaire?

The BSL symbol on the front page of the questionnaire is the logo for British Sign Language.

British Sign Language (BSL) is the most common form of Sign Language in Britain. As a language BSL has its own grammatical structure and syntax, and it is not dependent on or closely related to spoken English.

Further information about the GP Patient Survey and an online version of the survey is available in British Sign Language via the BSL User page.

The online survey is also fully compatible with W3C accessibility standards.

The questionnaire is available in large print or Braille upon request.

How do I get an easy read version of the questionnaire? Why can't I get an easy read version this year?

Unfortunately, due to only a few people requesting an easy read version of the questionnaire in 2017, we have not made a version of the GPPS survey available in easy read this year.

You can however, have help to complete the survey by calling the GPPS helpline where the person on the end of the line will go through the questions with you. The number to call is: 0800 819 9135 (Monday to Friday, 8am to 9pm; Saturday 10am to 5pm).

Can I complete the survey on behalf of a relative or friend?

Yes, that’s fine. If someone needs your help in filling in the questionnaire, you can offer help. But the answers should be about their experience only.

Ipsos MORI also provides a Freephone survey helpline for patients who have difficulties filling in the questionnaire. Please call 0800 819 9135 between 8am and 9pm Monday to Friday, or 10am to 5pm on Saturdays.