Frequently asked questions

Do I put a tick or cross in the box?

You can put either a tick or a cross in the box or boxes for the answer that comes closest to your own opinion or experience.

What happens if I have difficulties filling in the questionnaire on paper?

Ipsos MORI provides a Freephone survey helpline for patients who have difficulties filling in the questionnaire. Please call 0800 819 9135 between 8am and 9pm Monday to Friday, or 10am to 5pm on Saturdays.

Patients who prefer not to fill in the questionnaire on paper can fill in the questionnaire online via the link on (when the survey is open). Please note however, that only one response per patient can be accepted.

You can also fill in the survey online in one of 14 different languages or British Sign Language. In addition, paper versions are available in Braille and large print on request by calling the helpline number above or by emailing

I’ve lost my questionnaire. Can you send me another copy?

In the two months following each initial mailing we will send reminder questionnaires to everyone who hasn't filled in the survey.

You can also fill in the survey online; please email us at for your survey number and password and we will email these back to you. This may take a few days as all survey numbers and passwords are held securely.

Do I need to send the letter back?

No, you only need to send your filled in questionnaire back in the freepost envelope provided.

When do I need to send it back by?

Please return your filled in questionnaire as soon as you can, but please make sure that it arrives with us before:

31st March 2020

I have not received an envelope/questionnaire with my letter.

We are sorry if this has happened. We will shortly be sending a reminder letter along with a copy of the questionnaire and another envelope, so please fill in the survey when it arrives and use the enclosed envelope to return it. Or, if you have a questionnaire (but no envelope) and would like to send it to us before then, please put the questionnaire in an envelope marked only “FREEPOST GP PATIENT SURVEY”. You do not need a stamp.

You can also fill in the survey online at (when the survey is open). If you have lost your login details please email with your request and we will email these back to you. This may take a few days as all survey numbers and passwords are held securely.

Why do you send reminder mailings?

We send reminder mailings to encourage people to complete the survey and ensure it is representative of the general population. For example, we know that differences exist, in terms of demographics, between people who participate immediately in surveys and those who respond after a reminder.

Please note that we try hard to ensure reminders are not sent to people who have already responded, but due to the scale of the project, the printing and postage deadlines require us to start printing reminder questionnaires in advance of sending them.