Frequently asked questions

Where can I find the username/reference number for completing the survey online?

The username/ reference number and password for completing the survey online are printed on the first page of the questionnaire in the section marked with a computer symbol. They also appear on the top right hand corner of your letter.

I’ve lost my login details/reference needed to fill in the survey online. Can I have these again?

If you have lost your login details please email gppatientsurvey@ipsos.com with your request and we will email these back to you. This may take a few days as all survey numbers and passwords are held securely.

Alternatively, you can wait until you receive the next reminder letter and questionnaire, which will be sent to everyone who hasn’t filled in the survey. Your survey number and password will be printed on the first page of the questionnaire.

Can I take a break part way through filling in the survey online?

Yes, when filling in the survey online your progress saves automatically. You can close the browser window containing the survey whenever you like - your progress will be saved. When you’re ready to continue filling in the survey, simply return to the survey login page via www.gp-patient.co.uk/survey, log in with your details, and you’ll be returned to where you left off.

Please note that, though your responses save automatically, unless you press the ‘submit’ button at the end of the survey, your responses will not be submitted to us.

Why did you send me a questionnaire by post when I can complete it online?

The GP Patient Survey is primarily a postal survey; however, patients also have the opportunity to complete the survey online, by telephone or in a variety of accessible formats. The survey is designed this way to ensure it is accessible (that no-one is excluded from completing the questionnaire), and therefore representative of the general population. For example, we know that differences exist, in terms of demographics, between people who choose to participate online versus those who complete a paper survey.