We have designed our website with accessibility in mind, to ensure it can be used equally by everyone.

How you can use this website

On this website, you should be able to:

  • Change contrast levels, colours and fonts on some browsers
  • Zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • Navigate most of the website using just a keyboard
  • Listen to most of the website using a screen reader

Text size

Can I change the font size used on the website?

Yes. You can zoom in to increase the font size by adjusting your browser settings. This may be useful if you have low vision.

  • Using your keyboard hold down the Ctrl button and press the = key to zoom in, press the - key to zoom out, or return to the standard size by pressing the 0 (zero) key.
  • If you have a wheel mouse, you can zoom in by pressing Ctrl and moving the wheel on your mouse at the same time.
  • Most mobile devices, such as tablets and smartphones, use touch-screen ‘gestures’ such as ‘pinch and zoom’ to change the size of the page. Double-tapping the display may also have the same effect.

Text and background colours

Can I change the colours and style used on the website?

Yes. This may be useful for you if you have low vision and need high contrast colours.

  • In Internet Explorer, click the ‘Tools’ menu and choose ‘Internet options’. In the ‘General’ tab of the window that appears, click the ‘Accessibility’ button. You can choose to ignore page formatting, then click ‘OK’. Return to the ‘General’ tab to choose your preferences using the ‘Colours’ and ‘Fonts’ buttons.
  • In Firefox, click the ‘Menu’ button and choose ‘Options’. Click the ‘Content’ button and then the ‘Colours’ button. This will open a window where you can choose your preferences. Make sure the ‘Use system colours’ box is unticked. Choose the option ‘Always’ in the ‘Override the colours specified by the page with my selections above’ drop-down menu. Click ‘OK’ to return to the ‘Options’ window and ‘OK’ again to return to Firefox.
  • In Google Chrome and Safari there is currently no option to change text and background colours.

Alternatively, you can change the settings in your operating system so that your chosen colours appear every time you use your computer. Instructions differ depending on your operating system and can be found here.

Keyboard navigation

Do I have to use a mouse to navigate the GP Patient Survey website?

No. It is possible to navigate the website using your keyboard in Internet Explorer, Firefox and Google Chrome.

  • Use your arrow keys to scroll up or down the page.
  • You can use your Tab key to move between links, and press Return or Enter to select one.
  • To go back to the previous page, use the Backspace key.

Downloading documents

What formats are downloadable documents provided in?

Downloadable documents on the GP Patient Survey website are provided in either PDF, PowerPoint or Excel format, depending on the content.

What if I don’t have the software to open the document?

Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available to download for free from the Adobe site.

How do I save documents to my computer?

Links to PDF documents on the GP Patient Survey website will open automatically in a new window or tab. To save these documents to your computer hover your mouse at the bottom of the screen and click the ‘Save a copy’ option. A popup menu will then appear. You will be asked to choose a folder on your computer where you can save the document. Slide packs will automatically download to your computer when you open them.

Screen reader compatibility

If you are using a Windows or Apple computer, then your operating system may also include screen reader tools. Other screen reader software is available, some of which is free to use. More details can be found on the RNIB Supporting people with sight loss website.

Further information

These instructions are suitable for Google Chrome, Internet Explorer, Firefox and Safari. However, you can find more accessibility help and guidance for various operating systems and browsers on the NHS website.

We have also made the website text as simple as possible to understand. Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

Reporting accessibility problems

If you have problems accessing information on this website, or would like to view information on this website in a different format like accessible PDF or large print, email

Feedback and contact information

We’re constantly looking for ways to improve. If you have any questions or feedback regarding the accessibility of this website, or if you encounter any accessibility issues, please let us know by contacting us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Ipsos MORI and NHS England are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. We are undergoing an accessibility audit and plan to review and update content in late 2020/early 2021.

Issues with text and content:

  • Not all of our content reaches the target reading age of 12 years old due to the complex nature of the survey methodology.
  • Some of the images on the website, specifically logos, contain text in the images. However, these logos do not have text free alternatives.

Interactive tools and transactions

The Analysis Tool is an interactive form that is difficult to navigate using a keyboard. It’s not possible for users to change text size or colours of the tool without some of the content being lost.

The Practice search and comparison features are partially navigable with a keyboard but require the use of a mouse to select questions and filters.

PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard, however, some of our PDFs are essential to report on the results of the GP Patient Survey.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix technical annexes from previous years.

Where we do publish new PDFs, we use the PDF/A standard which is more accessible.

Issues with links

We are aware of the following issues within the links on our site:

  • Some link text doesn't make sense when read on its own (for example "here")
  • On some pages there are multiple links with the same link text but different destinations on one page
  • Some links are currently missing ARIA (accessible rich internet applications) labels

The use of JavaScript

Some of our interactive tools require JavaScript to be enabled. The Practice search and comparison features and the languages drop down menu are enhanced by JavaScript, but it is possible to navigate through them with JavaScript disabled.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed in December 2020.

This website was last tested on 22nd September 2020. The test was carried out by Ipsos MORI. We conducted internal testing against known accessibility, on a sampled basis.