Results from the 2020 survey

Storrsdale Medical Centre

1 Storrsdale Road, Liverpool, L18 7JY

Where patient experience is best

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Where patient experience could improve

    • 57% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 71% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
356

Surveys sent out

121

Surveys sent back

34%

Completion rate