Results from the 2020 survey

Bolton Community Practice

Waters Meeting Hc, Bolton, BL1 8TU

Where patient experience is best

    • 90% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 82%National average: 82%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 94% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 64% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 59% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 62% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
414

Surveys sent out

123

Surveys sent back

30%

Completion rate