Results from the 2017 survey

Bolton Community Practice

Waters Meeting Hc, Bolton, BL1 8TU

What this practice does best

    • 88% of respondents say the last GP they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 84%National average: 82%

    • 90% of respondents say the last GP they saw or spoke to was good at giving them enough time

      Local (CCG) average: 87%National average: 86%

    • 96% of respondents say the last nurse they saw or spoke to was good at giving them enough time

      Local (CCG) average: 92%National average: 92%

What this practice could improve

    • 33% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 55%National average: 56%

    • 58% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 73%

    • 61% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 78%National average: 71%

Comparisons to the local (CCG) or national average may not be statistically significant.
302

Surveys sent out

107

Surveys sent back

35%

Completion rate