Results from the 2018 survey

Bolton Community Practice

Bolton Community Practice, Waters Meeting Hc, Bolton, BL1 8TU

What this practice does best

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 94% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 90%

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 84%

What this practice could improve

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 70%

    • 58% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 69%

    • 46% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

Comparisons to the local (CCG) or national average may not be statistically significant.
336

Surveys sent out

110

Surveys sent back

33%

Completion rate