Results from the 2019 survey

Dr Wickremesinghe Ssg

The Grantham Centre, Beckett House,Grantham Rd, Stockwell, SW9 9DL

Where patient experience is best

    • 88% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

    • 88% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

Where patient experience could improve

    • 86% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

    • 88% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
464

Surveys sent out

82

Surveys sent back

18%

Completion rate