Results from the 2020 survey

Edenfield Road Surgery

Cutgate Shopp Precinct, Rochdale, OL11 5AQ

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 17% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 33% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 63%

    • 21% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
286

Surveys sent out

120

Surveys sent back

42%

Completion rate