Results from the 2019 survey

Edenfield Road Surgery

Cutgate Shopp Precinct, Rochdale, OL11 5AQ

Where patient experience is best

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 98% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 33% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 68%

    • 41% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 67%

    • 40% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
275

Surveys sent out

112

Surveys sent back

41%

Completion rate