Results from the 2018 survey

Edenfield Road Surgery

Edenfield Road Surgery, Cutgate Shopp Precinct, Rochdale, OL11 5AQ

Where patient experience is best

    • 89% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 79%

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

Where patient experience could improve

    • 14% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 50%

    • 39% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 70%

    • 42% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

107

Surveys sent back

43%

Completion rate