Results from the 2020 survey

Fishergate Hill Surgery

50 Fishergate Hill, Preston, PR1 8DN

Where patient experience is best

    • 75% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 59% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 30% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 40%National average: 45%

    • 59% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
384

Surveys sent out

112

Surveys sent back

29%

Completion rate