Results from the 2019 survey

Fishergate Hill Surgery

50 Fishergate Hill, Preston, PR1 8DN

Where patient experience is best

    • 95% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 87% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 83%National average: 83%

Where patient experience could improve

    • 63% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 86%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
307

Surveys sent out

93

Surveys sent back

30%

Completion rate