Results from the 2019 survey

Adelaide Street Surgery

118 Adelaide Street, , Blackpool, FY1 4LN

Where patient experience is best

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 54% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 78%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 65%

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
406

Surveys sent out

106

Surveys sent back

26%

Completion rate