Results from the 2020 survey

Dovecot Health Centre

Dovecot Family Health Ctr, Longreach Rd, Dovecot, Liverpool, L14 0NL

Where patient experience is best

    • 85% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 95% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
369

Surveys sent out

99

Surveys sent back

27%

Completion rate