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Results from the 2017 survey

Sycamore House Medical Centre

111 Birmingham Road, Walsall, WS1 2NL

What this practice does best

    • 83% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 71%National average: 71%

    • 93% of respondents describe their overall experience of this surgery as good

      Local (CCG) average: 81%National average: 85%

    • 83% of respondents would recommend this surgery to someone new to the area

      Local (CCG) average: 72%National average: 77%

What this practice could improve

    • 42% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 52%National average: 56%

    • 84% of respondents say the last nurse they saw or spoke to was good at giving them enough time

      Local (CCG) average: 91%National average: 92%

    • 84% of respondents say the last nurse they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 91%National average: 91%

Comparisons to the local (CCG) or national average may not be statistically significant.
263

Surveys sent out

105

Surveys sent back

40%

Completion rate