Results from the 2018 survey

Sycamore House Medical Centre

111 Birmingham Road, Walsall, WS1 2NL

Where patient experience is best

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 70%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 66%

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 91%National average: 93%

Where patient experience could improve

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

    • 76% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 76% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
292

Surveys sent out

119

Surveys sent back

41%

Completion rate