Results from the 2020 survey

Hawthorns Medical Centre

94 Lewisham Road, Smethwick, Warley, B66 2DD

Where patient experience is best

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 90%National average: 93%

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

    • 89% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 90%National average: 94%

Where patient experience could improve

    • 47% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 51% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 79%National average: 86%

    • 53% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 81%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
467

Surveys sent out

81

Surveys sent back

17%

Completion rate