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Results from the 2017 survey

Hawthorns Medical Centre

94 Lewisham Road, Smethwick, Warley, B66 2DD

What this practice does best

    • 68% of respondents were able to get an appointment to see or speak to someone the last time they tried

      Local (CCG) average: 76%National average: 84%

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 73%

    • 78% of respondents say the last nurse they saw or spoke to was good at listening to them

      Local (CCG) average: 87%National average: 91%

What this practice could improve

    • 25% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 54%National average: 64%

    • 54% of respondents say the last GP they saw or spoke to was good at giving them enough time

      Local (CCG) average: 81%National average: 86%

    • 66% of respondents had confidence and trust in the last GP they saw or spoke to

      Local (CCG) average: 93%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
379

Surveys sent out

77

Surveys sent back

20%

Completion rate