Results from the 2019 survey

Hawthorns Medical Centre

94 Lewisham Road, Smethwick, Warley, B66 2DD

Where patient experience is best

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 90%National average: 94%

    • 53% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 62%

    • 54% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 65%National average: 74%

Where patient experience could improve

    • 42% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 82%National average: 89%

    • 48% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 83%National average: 89%

    • 48% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 80%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
455

Surveys sent out

76

Surveys sent back

17%

Completion rate