Results from the 2018 survey

Hawthorns Medical Centre

Hawthorns Medical Centre, 94 Lewisham Road, Smethwick, Warley, B66 2DD

Where patient experience is best

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 91%National average: 94%

    • 88% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 92%National average: 95%

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 62%

Where patient experience could improve

    • 55% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 76%National average: 84%

    • 63% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 83%National average: 89%

    • 65% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 83%National average: 90%

Comparisons to the local (CCG) or national average may not be statistically significant.
413

Surveys sent out

82

Surveys sent back

20%

Completion rate