Results from the 2018 survey

Halcyon Medical

67-69 High Street, Birmingham, B4 7TA

Where patient experience is best

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 79%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 62%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

Where patient experience could improve

    • 46% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 58%National average: 69%

    • 72% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 66%

Comparisons to the local (CCG) or national average may not be statistically significant.
417

Surveys sent out

37

Surveys sent back

9%

Completion rate