Results from the 2020 survey

Halcyon Medical

Halcyon Medical Practice, 67-69 High Street, Birmingham, B4 7TA

Where patient experience is best

    • 93% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 82%National average: 88%

    • 64% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 53%National average: 65%

Where patient experience could improve

    • 14% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

    • 53% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 68%National average: 77%

    • 69% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 78%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
477

Surveys sent out

54

Surveys sent back

11%

Completion rate