Results from the 2019 survey

Halcyon Medical

Halcyon Medical Practice, 67-69 High Street, Birmingham, B4 7TA

Where patient experience is best

    • 89% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 82%National average: 89%

    • 62% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 55%National average: 68%

    • 71% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 65%National average: 74%

Where patient experience could improve

    • 54% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 79%National average: 86%

    • 57% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

    • 75% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 88%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
445

Surveys sent out

44

Surveys sent back

10%

Completion rate