Results from the 2019 survey

Hilary Cottage Surgery

Keble Lawns, Fairford, GL7 4BQ

Where patient experience is best

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

    • 66% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 67%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
245

Surveys sent out

132

Surveys sent back

54%

Completion rate