Results from the 2020 survey

Cotswold Medical Practice

Cotswold M/Pract,Moore Rd, Bourton On The Water, Cheltenham, GL54 2AZ

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 79%National average: 65%

    • 82% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

Where patient experience could improve

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

101

Surveys sent back

41%

Completion rate