Results from the 2018 survey

Cotswold Medical Practice

Bourton On The Water, Cheltenham, GL54 2AZ

Where patient experience is best

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 83%National average: 70%

    • 76% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 89% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 79%

Where patient experience could improve

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 50%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
233

Surveys sent out

117

Surveys sent back

50%

Completion rate