Results from the 2020 survey

Bideford Medical Centre

Abbotsham Road, Bideford, EX39 3AF

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 98% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 94% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

124

Surveys sent back

49%

Completion rate