Results from the 2019 survey

Norton Brook Medical Centre

The Norton Brook Med.Ctr., Cookworthy Road, Kingsbridge, TQ7 1AE

Where patient experience is best

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 71%National average: 65%

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

    • 89% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 81%National average: 74%

Where patient experience could improve

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 48%

    • 72% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

118

Surveys sent back

48%

Completion rate