Results from the 2020 survey

Norton Brook Medical Centre

The Norton Brook Med.Ctr., Cookworthy Road, Kingsbridge, TQ7 1AE

Where patient experience is best

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 59% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

Where patient experience could improve

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 85% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

120

Surveys sent back

49%

Completion rate