Results from the 2019 survey

Litchdon Medical Centre

Landkey Road, Barnstaple, EX32 9LL

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

    • 84% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

Where patient experience could improve

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 71%National average: 65%

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 77% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 81%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
256

Surveys sent out

127

Surveys sent back

50%

Completion rate