Results from the 2018 survey

Burford Surgery

Burford Surgery, 59 Sheep Street, Burford, OX18 4LS

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 82%National average: 70%

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 69%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 84%

Where patient experience could improve

    • 51% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 59%National average: 50%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 89%

    • 94% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
229

Surveys sent out

105

Surveys sent back

46%

Completion rate