Results from the 2019 survey

Berinsfield Health Centre

24 Fane Dr, Berinsfield, Wallingford, OX10 7NE

Where patient experience is best

    • 78% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 48%

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

Where patient experience could improve

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 78%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 88% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
285

Surveys sent out

116

Surveys sent back

41%

Completion rate