Results from the 2018 survey

Linden Avenue Medical Centre

54 Linden Avenue, Kettering, NN15 7NX

Where patient experience is best

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

Where patient experience could improve

    • 41% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 62%

    • 60% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

    • 52% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 66%

Comparisons to the local (CCG) or national average may not be statistically significant.
261

Surveys sent out

118

Surveys sent back

45%

Completion rate