Results from the 2020 survey

Eleanor Cross Healthcare

Delapre Medical Centre, Gloucester Avenue, Northampton, NN4 8QF

Where patient experience is best

    • 62% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 54%National average: 60%

    • 66% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

    • 77% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

Where patient experience could improve

    • 12% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 45%

    • 49% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 63%

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
330

Surveys sent out

130

Surveys sent back

39%

Completion rate