Results from the 2019 survey

Eleanor Cross Healthcare

Delapre Medical Centre, Gloucester Avenue, Northampton, NN4 8QF

Where patient experience is best

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 67%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Where patient experience could improve

    • 61% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 24% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

    • 81% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
304

Surveys sent out

109

Surveys sent back

36%

Completion rate