Results from the 2020 survey

The Swan Practice

26 High Street, Buckingham, MK18 1NU

Where patient experience is best

    • 94% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 93%

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Where patient experience could improve

    • 16% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
280

Surveys sent out

109

Surveys sent back

39%

Completion rate