Results from the 2020 survey

Milman Road Surgery

Milman Road Health Centre, 1St Floor, 50 Milman Road, Reading, RG2 0AR

Where patient experience is best

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 21% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 45%

    • 45% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
428

Surveys sent out

114

Surveys sent back

27%

Completion rate