Results from the 2020 survey

Waterfront And Solent Surgery

Waterfront & Solent Surg., Jones Lane, Hythe, Southampton, SO45 6AW

Where patient experience is best

    • 83% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

Where patient experience could improve

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 45%

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
276

Surveys sent out

127

Surveys sent back

46%

Completion rate