Results from the 2019 survey

Langthorne Health Centre

13 Langthorne Road, Leytonstone, E11 4HX

Where patient experience is best

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 86%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 88% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 77%National average: 83%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 48%

    • 58% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
467

Surveys sent out

95

Surveys sent back

20%

Completion rate