Results from the 2020 survey

Ll Medical Care Ltd

Langthorne Health Centre, 13 Langthorne Road, Leytonstone, E11 4HX

Where patient experience is best

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 86%National average: 89%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 77%

    • 79% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 75%National average: 82%

Where patient experience could improve

    • 77% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 88%National average: 93%

    • 50% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 59%National average: 65%

    • 73% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 80%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
483

Surveys sent out

97

Surveys sent back

20%

Completion rate