Results from the 2020 survey

Dr Samuel And Dr Khan

Vicarage Lane Health Ctr, 10 Vicarage Lane, Stratford, E15 4ES

Where patient experience is best

    • 94% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 78%National average: 86%

    • 88% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 74%National average: 82%

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 64%National average: 73%

Where patient experience could improve

    • 43% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
485

Surveys sent out

96

Surveys sent back

20%

Completion rate