Results from the 2018 survey

Parsonage Surgery

Haymeads Lane, Bishop's Stortford, CM23 5JH

Where patient experience is best

    • 90% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 50%

    • 97% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 81%National average: 84%

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 69%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
241

Surveys sent out

113

Surveys sent back

47%

Completion rate