Results from the 2020 survey

Parsonage Surgery

Herts & Essex Hospital, Haymeads Lane, Bishop’S Stortford, CM23 5JH

Where patient experience is best

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

    • 76% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 63%

    • 93% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 77%

Where patient experience could improve

    • 56% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.

Surveys sent out


Surveys sent back


Completion rate