Results from the 2019 survey

Bridge Road Surgery

The Surgery, 1A Bridge Rd,Oulton Broad, Lowestoft, NR32 3LJ

Where patient experience is best

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 100% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 58% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 68%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 74%

    • 63% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 66%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

126

Surveys sent back

51%

Completion rate