Results from the 2020 survey

East Norwich Medical Partnership

St Williams Way, Thorpe St Andrew, Norwich, NR7 0AJ

Where patient experience is best

    • 93% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 31% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 54% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
253

Surveys sent out

118

Surveys sent back

47%

Completion rate