Results from the 2020 survey

Lakeside Healthcare St Neots

Cedar House Surgery, 14 Huntingdon St,St Neots, Huntingdon, PE19 1BQ

Where patient experience is best

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 88%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 90% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 21% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 31% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 31% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

109

Surveys sent back

43%

Completion rate