Results from the 2019 survey

East Bridgford Med Centre

2 Butt Lane, E. Bridgford, Nottingham, NG13 8NY

Where patient experience is best

    • 73% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 48%

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 84%National average: 68%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 78%National average: 67%

Where patient experience could improve

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 97%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
244

Surveys sent out

115

Surveys sent back

47%

Completion rate