Results from the 2019 survey

University Health Centre

The University Health Ctr, 12 Sand Street, Huddersfield, HD1 3AL

Where patient experience is best

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 85% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 74%

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

Where patient experience could improve

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 66% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
465

Surveys sent out

41

Surveys sent back

9%

Completion rate