Results from the 2020 survey

University Health Centre

The University Health Ctr, 12 Sand Street, Huddersfield, HD1 3AL

Where patient experience is best

    • 93% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 60%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

Where patient experience could improve

    • 46% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
488

Surveys sent out

31

Surveys sent back

6%

Completion rate