Results from the 2019 survey

Cook Bf

840 Beverley Road, , Kingston Upon Hull, HU6 7HP

Where patient experience is best

    • 86% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 48%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 52%National average: 68%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 54%National average: 67%

Where patient experience could improve

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 89%National average: 93%

    • 89% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 92%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
254

Surveys sent out

116

Surveys sent back

46%

Completion rate