Results from the 2019 survey

The New City Medical Group

The New City Medical Ctre, Tatham Street, Sunderland, SR1 2QB

Where patient experience is best

    • 68% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

    • 70% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 65%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Where patient experience could improve

    • 56% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 80% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 47% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
334

Surveys sent out

127

Surveys sent back

38%

Completion rate