Results from the 2020 survey

The New City Medical Group

The New City Medical Ctre, Tatham Street, Sunderland, SR1 2QB

Where patient experience is best

    • 93% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

Where patient experience could improve

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 66% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
304

Surveys sent out

108

Surveys sent back

36%

Completion rate