Results from the 2018 survey

Station House Surgery

Station House Surgery, Station Road, Kendal, LA9 6SA

Where patient experience is best

    • 92% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 82%National average: 74%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 79%

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Where patient experience could improve

    • 63% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 75%National average: 66%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 93%National average: 89%

    • 88% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 90%National average: 84%

Comparisons to the local (CCG) or national average may not be statistically significant.
242

Surveys sent out

112

Surveys sent back

46%

Completion rate