Results from the 2020 survey

Station House Surgery

Station Road, Kendal, LA9 6SA

Where patient experience is best

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 43% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 45%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
280

Surveys sent out

111

Surveys sent back

40%

Completion rate