Results from the 2020 survey

Whyburn Medical Practice

Hucknall Hc,Curtis Street, Nottingham, NG15 7JE

Where patient experience is best

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 47% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
393

Surveys sent out

145

Surveys sent back

37%

Completion rate