Results from the 2019 survey

The Hollies Surgery

Paradise Road, Downham Market, PE38 9JE

Where patient experience is best

    • 95% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 89%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

Where patient experience could improve

    • 69% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

    • 72% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 67%

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
280

Surveys sent out

118

Surveys sent back

42%

Completion rate