Results from the 2020 survey

The Hollies Surgery

Paradise Road, Downham Market, PE38 9JE

Where patient experience is best

    • 52% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 69% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 88%

    • 70% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 69% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
271

Surveys sent out

113

Surveys sent back

42%

Completion rate