Results from the 2019 survey

Brinnington Surgery

Brinnington Health Centre, Brinnington Road, Brinnington,Stockport, SK5 8BS

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

    • 86% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

    • 81% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 71%National average: 65%

Where patient experience could improve

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 92% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
468

Surveys sent out

91

Surveys sent back

19%

Completion rate