Results from the 2020 survey

Ordsall Health Surgery

Ordsall Health, 118 Phoebe St, Salford, Manchester, M5 3PH

Where patient experience is best

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

    • 85% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 60%

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
482

Surveys sent out

113

Surveys sent back

23%

Completion rate