Results from the 2019 survey

The Poplars Medical Practice

The Poplars Medical Ctr., 202 Partington Ln,Swinton, Manchester, M27 0NA

Where patient experience is best

    • 90% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 83%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

Where patient experience could improve

    • 49% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
317

Surveys sent out

119

Surveys sent back

38%

Completion rate