Results from the 2020 survey

Farnworth Family Practice

Fredrick Street,Farnworth, Bolton, BL4 9AH

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Where patient experience could improve

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
464

Surveys sent out

113

Surveys sent back

24%

Completion rate