Results from the 2019 survey

Arnold Medical Centre

204 St Anne’S Road, Blackpool, FY4 2EF

Where patient experience is best

    • 91% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 68%

    • 97% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 78%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
338

Surveys sent out

109

Surveys sent back

32%

Completion rate