Results from the 2019 survey

Gladstone Med Ctr

Gladstone Medical Centre, 241 Old Chester Road, Rock Ferry,Birkenhead, CH42 3TD

Where patient experience is best

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 76% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 91% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Where patient experience could improve

    • 68% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 88%National average: 83%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

    • 76% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 92%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
446

Surveys sent out

106

Surveys sent back

24%

Completion rate