Results from the 2019 survey

Villa Med Ctr

1-2 Roman Road, Prenton, Wirral, CH43 3DB

Where patient experience is best

    • 61% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 99% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 86%

    • 95% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 88%National average: 83%

Where patient experience could improve

    • 62% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
267

Surveys sent out

104

Surveys sent back

39%

Completion rate