Results from the 2020 survey

Villa Med Ctr

1-2 Roman Road, Prenton, Wirral, CH43 3DB

Where patient experience is best

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 91% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 82%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

Where patient experience could improve

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 54% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

119

Surveys sent back

40%

Completion rate