Results from the 2019 survey

Manchester Road Medical Centre

Manchester Road Med/Ctr, 27-29 Manchester Road, Knutsford, WA16 0LY

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

Where patient experience could improve

    • 75% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 80%National average: 74%

    • 45% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

128

Surveys sent back

49%

Completion rate