Results from the 2020 survey

Mossley & Dudley Fields Medical Practice

3 Fisher Road, Mossley, Walsall, WS3 2TA

Where patient experience is best

    • 71% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 60%

    • 71% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 65%

    • 73% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

Where patient experience could improve

    • 39% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 45%

    • 81% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 85%National average: 89%

    • 81% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
446

Surveys sent out

129

Surveys sent back

29%

Completion rate