Results from the 2019 survey

St Heliers Medical Practice

15 St Heliers Road, Northfield, Birmingham, B31 1QT

Where patient experience is best

    • 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 75% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 67%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 65%

Where patient experience could improve

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
294

Surveys sent out

86

Surveys sent back

29%

Completion rate