Results from the 2020 survey

St Heliers Medical Practice

15 St Heliers Road, Northfield, Birmingham, B31 1QT

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 86%National average: 89%

Where patient experience could improve

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
402

Surveys sent out

131

Surveys sent back

33%

Completion rate