Results from the 2018 survey

Northfield Health Centre - Ross

15 St.Heliers Road, Northfield, B31 1QT

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 70%

    • 86% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 66%

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 62%

Where patient experience could improve

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
308

Surveys sent out

123

Surveys sent back

40%

Completion rate