Results from the 2020 survey

Avonside Health Centre

Portobello Way, Warwick, CV34 5GJ

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 65%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

    • 98% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 93%

Where patient experience could improve

    • 65% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 73%National average: 63%

    • 70% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 77%National average: 65%

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
267

Surveys sent out

102

Surveys sent back

38%

Completion rate