Results from the 2019 survey

Avonside Health Centre

Portobello Way, CV34 5GJ

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 56%National average: 48%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 85%National average: 78%

Where patient experience could improve

    • 95% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 97%National average: 94%

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 93%National average: 86%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

111

Surveys sent back

44%

Completion rate